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Your 24/7 AI Medical Receptionist. Your Calmer Front Desk.

Stop losing patients to busy signals and voicemail. Automate appointment booking, reminders, recalls, prescription-refill routing and routine clinic questions with an AI receptionist built for Canadian medical clinics running OSCAR Pro.

Book a Free Demo See How It Works with OSCAR Pro

AI Medical Receptionist Benefits for Your Clinic Front Desk

Digiparter answers every call, handles the repetitive administrative work and hands your MOAs a clean summary of everything that needs a human, so your team can focus on the patients in front of them.

24/7 call answering

Calls are answered evenings, weekends and holidays.

Booking in OSCAR Pro

Booking, rescheduling and cancelling, subject to approved integration.

Reminders, recalls and no-show follow-ups

Automated, according to your clinic preferences.

Refills, forms and results routed

Requests go to the right staff member, never decided by the AI.

Two-way AI SMS

Text conversations with patients, escalated to staff when needed.

Clinic CRM and daily reporting

Every call and request tracked in one place.

90+ languages

Speak with patients in their preferred language.

Many calls at once

No more busy signals at 9:00 a.m.

AI Call Answering for Medical Clinics

AI Receptionist: 24/7 Patient Call Management

  • Answer incoming calls 24/7 and handle multiple calls simultaneously.
  • Communicate in 90+ languages.
  • Answer common clinic questions using clinic-approved information.
  • Book appointments directly in OSCAR Pro, subject to approved integration permissions.
  • Respect provider schedules, appointment types, visit lengths and booking rules (for example in-person vs. virtual, new vs. existing patient).
  • Reschedule and cancel existing appointments.
  • Transfer calls to an MOA or receptionist when requested.
  • Capture caller details, reason for call (administrative only) and call summaries, and handle after-hours inquiries.

After-Hours & Urgent Call Handling

  • Answer after-hours calls.
  • Recognize callers describing a possible emergency and direct them to call 911 or go to the nearest emergency department, following a clinic-approved script.
  • Share clinic-approved after-hours resources (for example an on-call physician line, Health811 in Ontario, HealthLink BC 811).
  • Collect contact details for non-urgent callbacks.
  • Notify designated staff and record call details in the CRM.

Human Receptionist Call Transfer

  • Transfer calls when patients ask for a person.
  • Escalate complex or sensitive inquiries.
  • Route calls to designated staff, providers' MOAs or departments.
  • Pass along caller context and capture call summaries for follow-up.

Two-Way AI SMS Communication

  • Respond to common patient questions and appointment requests.
  • Handle confirmations, rescheduling and cancellations.
  • Send automated reminders and clinic announcements (for example flu-shot clinics, holiday closures).
  • Escalate conversations to staff and update records where authorized.

90+ Language Support

  • Communicate with patients in their preferred language, helping clinics serve diverse communities.

Multiple Concurrent Call Handling

  • Handle many calls at once, so patients are not stuck on hold during the morning rush.

Appointment Reminders, Waitlist and Preventive Care Recall

Automated Appointment Confirmations & Reminders

  • Send appointment confirmations by SMS or AI call.
  • Send reminders (for example 48 and 24 hours before) according to clinic preferences.
  • Include clinic-approved instructions: bring health card, arrive early, fasting for bloodwork, virtual-visit link.
  • Let patients confirm, reschedule or cancel.
  • Update appointment status in OSCAR Pro where integration permissions allow, and track confirmation status in the clinic CRM.

Cancellation Fill & Waitlist Management

  • Identify newly opened slots after cancellations.
  • Contact eligible patients on the clinic's waitlist by SMS or AI call.
  • Coordinate acceptance and booking, then notify staff of changes.
  • Update CRM and OSCAR Pro appointment records where authorized.

Preventive Care Recall & Patient Reactivation

  • Contact patients on clinic-approved recall lists (for example annual physicals, chronic-disease follow-ups, cancer-screening reminders, immunizations), using lists the clinic generates and approves.
  • Send personalized recall messages by SMS and AI call.
  • Help patients book or request an appointment.
  • Track responses, bookings and outstanding recalls.

New Patient Inquiries & Intake

  • Answer whether the clinic or a physician is accepting new patients, using clinic-approved status.
  • Collect name, contact information and preferred language, and identify new and existing patients where authorized.
  • Add callers to the clinic's new-patient waitlist or intake queue.
  • Send clinic-approved registration forms and intake instructions.
  • Create or update patient demographic records where permitted.

Refill, Form and Results Routing for Medical Clinics

Prescription Refill, Forms & Results Routing

  • Take prescription-renewal requests (medication name, pharmacy, callback number) and route them to the MOA or physician queue.
  • Take requests for sick notes, forms and insurance paperwork, and explain clinic-approved fees for uninsured services.
  • Handle test-result inquiries by confirming the clinic's policy and booking a follow-up or callback. The AI never discloses or interprets results.
  • Handle specialist-referral status inquiries and route them to staff.
  • Notify staff and track every request in the CRM.

Clinic FAQ Assistant

  • Answer clinic-approved questions on hours, location, parking, walk-in availability, virtual care, accepted provincial health coverage, uninsured-service fees and what to bring.
  • Explain booking policies, late-cancellation and no-show policies.
  • Escalate anything uncertain to clinic staff.

Patient Feedback Collection

  • Send short post-visit satisfaction surveys by SMS.
  • Route negative feedback privately to the clinic manager.
  • Track response rates and trends.
  • Review requests are optional and only enabled after the clinic confirms they comply with its provincial College's advertising and testimonial rules.

How the AI Medical Receptionist Works

  1. Step 1

    Connect Your Clinic

    We map your phone setup, appointment types, provider schedules, booking rules, refill and form workflows, and your OSCAR Pro integration requirements.

  2. Step 2

    Configure Your AI System

    Digiparter configures your AI receptionist, scripts, escalation rules, patient communications, CRM and approved OSCAR Pro integration. Your team reviews and approves every script.

  3. Step 3

    Launch & Manage

    The AI begins handling approved administrative tasks. Your team monitors activity, reviews daily reports and can take over any conversation.

OSCAR Pro Integration for Medical Clinics

Designed around your workflow

Digiparter is designed to work with OSCAR Pro workflows, so the AI fits how your front desk already runs.

Features depend on approval

Available features depend on API access, WELL Health / OSCAR Pro approval, your hosting setup, permissions and technical capabilities.

Capture and hand-off until approved

Where booking permissions are approved, the AI books, reschedules and cancels in OSCAR Pro. Until then, the AI captures requests and your staff confirm them in OSCAR Pro.

Scope confirmed before we build

We confirm the integration scope with you before implementation. Fees charged by WELL Health / OSCAR Pro, your OSCAR Pro hosting provider or other vendors are paid directly by the clinic.

A Clear Clinical Boundary

The AI handles administrative communication only. It does not triage, diagnose, give medical advice, interpret test results, approve prescriptions or make treatment decisions. Anyone describing a possible emergency is directed to 911 or the nearest emergency department. All clinical requests are routed to clinic staff or physicians.

Privacy and Clinical Safeguards

Built to support Canadian privacy requirements

Including PHIPA in Ontario and equivalent provincial health-privacy laws. Data-handling arrangements and agreements are confirmed before any personal health information is processed.

Your team approves every script

Scripts, escalation rules and patient communications are reviewed and approved by your clinic before launch.

Emergencies go to 911

Callers describing a possible emergency are directed to 911 or the nearest emergency department, following a clinic-approved script.

Requests routed to people

Refill requests, forms and test-result inquiries are routed to staff or physicians. The AI never approves a refill or discloses a result.

Medical Clinic CRM and Daily Reports

Dedicated Clinic CRM & Management Dashboard

  • Track inquiries, calls, summaries and new vs. existing patients.
  • Monitor bookings, confirmations, cancellations and reschedules.
  • Monitor waitlist activity, recalls, refill requests and form requests.
  • Track pending staff callbacks and follow-up status by provider.

Daily Clinic Performance Reports

  • Total incoming calls and calls answered by AI.
  • Appointments booked, rescheduled and cancelled, and no-shows.
  • Refill, form and callback requests completed or pending.
  • Missed calls recovered, peak call times, call duration and usage.

More Than an AI Phone Answering Service for Medical Clinics

Digiparter combines a 24/7 AI receptionist, appointment automation and a dedicated clinic management dashboard built for Canadian medical clinics.

  • End the 9:00 a.m. phone rush and busy signals
  • Give patients 24/7 access to booking and clinic information
  • Take refill, form and callback requests off your MOAs' phones
  • Reduce no-shows with confirmations and reminders
  • Fill cancelled slots from your waitlist
  • Run preventive-care recalls without extra staff time
  • Track every call and request in one place
  • Keep your team in control: they can take over any conversation
Get Your Price

Transparent Account Ownership & Billing

All third-party accounts and billing remain under the clinic's ownership and responsibility. Digiparter manages the agreed technical configuration and integrations.

  • The clinic creates and maintains accounts with the third-party platforms required to run the system
  • Digiparter configures, integrates and manages these services using access the clinic authorizes
  • Third-party subscription fees, call charges, SMS charges, AI usage fees, API fees and other platform charges are the clinic's responsibility
  • Fees charged by WELL Health / OSCAR Pro, your OSCAR Pro hosting provider or other software vendors for API access, integration approval, licensing or technical permissions are paid directly by the clinic
  • Work outside the agreed scope is quoted separately and needs approval before work begins
  • The clinic keeps active subscriptions, valid payment methods and sufficient balances to avoid service interruptions

Stop Missing Calls. Give Your Front Desk Its Morning Back.

Book a Free Demo Today

Your patients deserve to get through on the first try. Your MOAs deserve fewer repetitive calls. Let Digiparter automate patient communication, appointment workflows and follow-ups for your OSCAR Pro clinic.

More Ways to Automate Your Clinic

Digiparter also offers an AI receptionist for dental clinics, general AI receptionist solutions for other Canadian businesses, and AI business automation for follow-up beyond the phone. See how we support healthcare and clinic marketing, or contact us and we will walk you through the options for your clinic.

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AI Medical Receptionist FAQs

What is an AI medical receptionist?

An AI medical receptionist answers patient calls 24/7, books, reschedules and cancels appointments in OSCAR Pro where integration permissions are approved, sends reminders and recalls, routes prescription-refill, form and test-result requests to the right staff member and answers routine clinic questions. It handles administrative tasks only and never gives medical advice.

Is Digiparter compatible with OSCAR Pro?

Digiparter is designed to work with OSCAR Pro workflows. Available features depend on API access, WELL Health / OSCAR Pro approval, your hosting setup, permissions and technical capabilities. We confirm the integration scope with you before implementation.

Can the AI book, reschedule and cancel appointments in OSCAR Pro?

Yes, where the required OSCAR Pro integration permissions are approved. Until then, the AI captures requests and your staff confirm them in OSCAR Pro.

Does the AI give medical advice or triage patients?

No. It handles administrative tasks only. Anyone describing an emergency is directed to 911 or the nearest emergency department, and clinical questions are routed to your team.

Can patients request prescription refills?

Yes. The AI collects the request details and routes them to the appropriate staff member or physician queue. It never approves or denies a refill.

Can the AI give test results?

No. It tells patients your clinic's policy and books a follow-up or callback.

Can the AI answer calls after hours?

Yes. The AI receptionist can answer calls 24/7, including evenings, weekends and holidays.

Can the AI transfer calls to our staff?

Yes. Patients can ask for a person, and calls are escalated according to your routing preferences.

Does the system support multiple languages?

Yes. It supports 90+ languages, subject to voice and language configuration.

Is patient information kept private?

Digiparter is built to support Canadian privacy requirements, including PHIPA in Ontario and equivalent provincial health-privacy laws. Data-handling arrangements and agreements are confirmed before any personal health information is processed.

Are third-party platform charges included?

No, unless stated in your agreement. Third-party subscriptions, usage, API and integration fees are the clinic's responsibility.

Is the system available 24/7?

It is designed for 24/7 operation, subject to active third-party services, connectivity and system availability.

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