At Digiparter, we are committed to providing exceptional digital marketing services, including website and mobile app development, custom logo design, SEO, e-commerce, and more to help enhance your business’s digital presence. We understand that each project is unique, and as such, our refund and cancellation terms may vary depending on the specific agreement established for each project.

This Refund and Cancellation Policy outlines the conditions under which cancellations and refunds can occur. By working with us, you agree to the terms specified in both this policy and the specific service agreement for your project.

1. Refund Policy

Refunds are subject to the terms and conditions outlined in the individual project agreement. As each project is unique, the refund policy may differ depending on the nature of the work involved.

  • Custom Agreements: For each project, we establish a custom agreement that includes specific payment terms, deliverables, timelines, and any applicable refund clauses. Refunds are considered only under the conditions outlined in these agreements.
  • Refund Eligibility: Refunds may be considered in the following cases:
    • Failure to deliver services: If we fail to deliver the agreed-upon services as per the signed agreement, you may be eligible for a refund of the portion of the project not yet completed.
    • Non-performance or breaches: If we breach the terms of the agreement or fail to meet essential milestones (such as missing deadlines or incomplete work), a refund may be negotiated based on the work done.
    • Disputes over deliverables: If there is a significant dispute regarding the quality or content of the deliverables, we will work with you to address concerns or offer a partial refund based on the agreement.
  • Non-Refundable Services: Certain services may be non-refundable due to their nature, including custom website design, mobile app development, or SEO services, once work has commenced.
  • Partial Refunds: If a refund is deemed appropriate, the amount will reflect the percentage of the project completed up to the point of cancellation or dispute, minus any work completed and resources utilized.

2. Cancellation Policy

Cancellation of services can be requested by either party (the client or Digiparter) as follows:

  • Client-Initiated Cancellations: If you wish to cancel any services, you must notify us in writing (via email or through our contact form) at least [X] business days in advance. After receiving your cancellation request, we will review it and confirm the cancellation. Depending on the stage of the project, cancellation may result in a charge for work completed up to that point.
    • For Website/Mobile App Development: If you cancel during the development phase, you will be charged for the work completed to date.
    • For SEO and Digital Marketing Services: If you cancel after the work has begun, you will be responsible for any services already rendered up to the point of cancellation, and no refund will be provided for work already completed.
  • Digiparter-Initiated Cancellations: We reserve the right to terminate or suspend any project or service in the following circumstances:
    • Non-payment: If payment terms are not met, we may suspend or cancel the service.
    • Breach of Agreement: If the client breaches the terms of the service agreement, including illegal or unethical activities, we have the right to terminate services immediately.
    • Lack of Communication: If the client fails to provide necessary feedback or content within the agreed-upon timeframes, we may cancel or pause the project until communication is restored.

If we cancel the service, you will be refunded for any work that has not been completed or delivered.

3. Refund and Cancellation Process

To initiate a refund or cancellation, please follow these steps:

  1. Submit a Request: Send your refund or cancellation request in writing to [info@digiparter.com] or through the contact form on our website. Please include:
    • Project details (e.g., project name, agreement number)
    • The reason for the refund or cancellation request
    • Any supporting documentation (e.g., emails, feedback, invoices)
  1. Review by Digiparter: Upon receiving your request, we will review the details of your cancellation or refund request in accordance with the service agreement. We aim to respond to all inquiries within [X] business days.
  2. Outcome and Resolution: After review, we will notify you of the decision regarding your refund or cancellation request. If a refund is granted, the refund amount will be calculated based on the work completed and the terms of your project agreement.
  3. Processing Time: If a refund is approved, please allow [X] business days for the refund to be processed and reflected in your original payment method.

4. Exceptions

While we strive for fairness, certain circumstances may affect the ability to process refunds or cancellations, including:

  • Custom or Non-Reversible Work: Services such as custom logo design, development work, and any work related to intellectual property may not be refundable once delivered or started.
  • Third-Party Services: If third-party services or tools (e.g., paid plugins, hosting, or software licenses) have been purchased as part of the project, these may not be refundable as they fall under third-party vendor policies.

5. Changes to the Refund and Cancellation Policy

Digiparter reserves the right to update or amend this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review this policy periodically to stay informed about any changes.

6. Contact Us

If you have any questions or need further clarification on this policy, please contact us:

Email: [info@digiparter.com]
Phone: [+1 437 898 2223]
Website: [www.digiparter.com]